The advantages of getting a custom web-based solution
It used to be that commissioning a custom software solution was an expensive, lengthy process requiring a substantial investment in both hardware and software. This is no longer the case. Using open-source software frameworks and cloud deployment, cost-effective and highly scalable solutions can be implemented quickly and efficiently.
There are also lots of 'off-the-shelf' solutions available. For certain tasks these can be effective solutions, however they usually entail a degree of compromise in terms of bending your process to fit a more generic framework. The benefit of custom solution is that it is absolutely tailored and optimised to the way you need it to work, which yields the best ROI in terms of improved efficiency, more accurate information and improved customer service.
Integration is also an important factor to consider. Most off-the-shelf systems also expose integration points where data can be automatically pushed or pulled from a system. So, by using a custom solution it would allow these systems to be bridged as part of your business workflow. For instance, a custom-built customer booking system could also push customer details into a CRM system, add them to an email mailing system and even create an invoice for them in an accounting system.
Here is a list of some of the advantages of a custom web-based solution:
- Error trapping
- Support for multiple users
- Audit trails and accountability
- Customised workflow modelling & specification
- Increase efficiency by reducing the amount of staff time required
- Data can be easily made available to customers
- Integration with other systems
- 24/7 and remote access
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